09/26/2022

Retailers' Low Prices Aren't Enough to Woo Consumers

Five things shoppers want from their favorite brands

The upcoming holiday season should be better than the past few years with inventory levels up, supply chain woes improved and prices declining. But that is just the beginning for merchants looking to capitalize on these improvements.

According to a recent study conducted by PYMNTS.com of more than 13,000 consumers and 3,100 merchants in six countries, shoppers want more than just discounts – they want an improved customer experience.

The global study examines the factors that influence how and where consumers shop, how they pay for what they purchase, and the features that establish merchant preference. Based on those findings, the report found five key categories that consumers are most interested in beyond price.

Please select this link to read the complete blog post from i3 Merchant Solutions (formerly Infintech).