07/30/2025

Being a Decisive Leader in a Hybrid World

Success depends on mastering the art of convergence

When you log into Amazon, its AI-powered recommendation engine guides you towards a purchase. After you select your items and order, computer vision guides robots in fulfillment centers to pick up the inventory and machine learning optimizes delivery routes.

The Amazon order fulfillment system is paradigmatically hybrid—hundreds of thousands of human employees work closely with AI systems to deliver over 9 billion packages on the same or the next day to customers all around the world.

This isn't the future. This is how your groceries get delivered. It's the hybrid world, where transactions blend multiple intelligences and where leadership requires convergence.

Please select this link to read the complete article from Fast Company.