“I don’t think I can do this” is something I hear repeatedly in my training classes—especially with my new hires.
My response is always: “Not only can you do this, but you can also be great at this!”
Now more than ever, we must train our learners to believe in their ability to do hard things, pivot when necessary, and learn new systems. When people do not believe they can do something, they set a barrier between themselves and achieving their goals. A confident person will approach learning with an open mind and continue to seek resources to help them gain understanding. So training on confidence should not be an afterthought; it should be treated as a critical skill.
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