As merchants enter the throes of the holiday season, they need to remember that friendly fraud is inevitably part of the equation.
Although friendly fraud is repeatedly characterized as simply a cost of doing business, the attitude and approach toward it should not be indifference.
Friendly fraud occurs when a customer makes a purchase with a credit or debit card and then disputes the charge with their bank, even though they don’t have a legitimate reason to do so.
Please select this link to read the complete blog post from OSAP Member i3 Merchant Solutions.