Membership Services Coordinator

Game Manufacturers Association | Columbus, Ohio

Salary: $21-23 per hour; Hours: 9am-5pm M-F

Remote: No

Location: 258 East Campus View Blvd, Columbus, Ohio 43235

What is GAMA

The Game Manufacturers Association (GAMA) is the non-profit trade organization dedicated to serving the tabletop games industry – board, card, miniatures, and role-playing games. Their members are game designers, manufacturers, publishers, distributors, retailers, game media and event organizers. GAMA serves to promote the growth and adoption of tabletop games through hosting trade and consumer shows, industry events, providing an information and resource hub, and industry related networking and marketing activities.

The Opportunity

The Membership Services Coordinator will serve as the main point of contact for member inquiries. Detail-oriented person who has excellent interpersonal and management skills and enjoys working in a fast-paced environment.

Duties:

Ensure that communication to our members is accurate and up to date
Handle questions, information requests, and complaints regarding membership
Manage membership dues and membership services and programs
General administrative duties
Onboard new members
Maintain the database containing members and non-member records to ensure accuracy and completeness of information
Work closely with other GAMA staff to continually inform members of services and benefits of membership; assist with the execution of marketing efforts
Assist with member communication activities that drive attendance at GAMA events
Represent GAMA at events and functions
Collect, analyze, and report member feedback on GAMA programs and events
Contribute to preparations for events and assist other GAMA staff with duties as necessary during the shows

The Skill Set:

Associate’s degree
Data entry skills
Previous experience working with membership programs
Creative, proactive approach to work, with ability to handle multiple tasks, projects, and priorities effectively and professionally

You will have:

Passion, drive, determination, and commitment to individual, team, and business goals
The ability to develop and grow strong relationships with members representing a wide range of companies
A team mentality - understanding the importance of effective collaboration and able to work with a variety of individuals and functions towards positive solutions and outcomes
Strong interpersonal and organizational skills to effectively manage and report on active membership campaigns
Excellent attention to detail
An ability to work to strict deadlines
Experience with pop culture or boardgame conventions is a plus!

Benefits

GAMA is guided by organizational values that encourage diversity and inclusiveness. In line with company values, they provide competitive salaries and solid benefit packages, including 100% paid health insurance for employees, a SIMPLE IRA with employer matching. They ensure staff have at least 2 weeks of vacation time away, in addition to sick leave, and flexible scheduling.

Diversity & Inclusion

GAMA celebrates diversity in all of its forms -- race, gender, color, national origin, marital status, sexuality, religion, veteran status, age, ability, disability status -- and works to create an inclusive workplace where people of all backgrounds and beliefs are empowered to succeed.

They support the positive value of diversity, promote equality and challenge unfair discrimination. They always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. However, they particularly encourage applications from women, disabled and Black, Asian, and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the hobby games industry. They encourage applicants with non-traditional backgrounds to apply.

They believe in a game on every table, and a table for everyone!

To apply: Please submit a cover letter and resume for consideration to John.Stacy@gama.org .

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