Artificial intelligence (AI) is accelerating across every sector, from healthcare diagnostics to customer service chatbots. But with every new use case, a question lingers just below the surface: Should we be trusting systems we barely understand?
Too often, trust is framed as a question of compliance: Will users accept this? Will regulators approve that? However, those are all surface-level concerns. The real question should be: How do we build systems where trust is embedded from the ground up?
Trust is the new experience. It cannot be retrofitted into AI after deployment. Instead, it functions like infrastructure – shaping how technology interacts with people, organizations and society at scale.
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