06/22/2021

Now May be the Time to Revisit Your Community Management Policy

Keep conversations civil and diversity front and center

In the association space, private communities are often seen as professional forums. But there’s always the risk that conversations will become argumentative or the discussion will hit on a hot-button topic that fractures the community.

Marjorie Anderson, manager of digital communities at Project Management Institute and founder of the Community by Association website and network, says that these issues come up for many organizations—and that the solution is to build a thoughtful community management policy that can help both the community and the larger organization.

“Strong community management policies can help set the tone for how you ensure safe and productive engagement in spaces where members gather, whether that’s online or in person,” Anderson said, adding that having strong policies can “act as a guidepost for the development of guidelines for participation in these spaces,” as well as how the community is prioritized within the organization.

Please select this link to read the complete article from Associations Now.