07/10/2021

Easier Refunds and Ending Surprise Fees

What Biden's executive order means for airlines

President Joe Biden's sweeping executive order aimed at cracking down on corporate consolidation and encouraging competition also includes some potential relief for airline passengers who've been hit with increased fees in recent years.

The order signed in a ceremony Friday directs the Department of Transportation to "consider issuing clear rules requiring the refund of fees when baggage is delayed or when service isn’t actually provided—like when the plane's WiFi or in-flight entertainment system is broken," according to a White House fact sheet on the order.

It also orders the agency "to consider issuing rules that require baggage, change, and cancellation fees to be clearly disclosed to the customer," the document said. Those fees have exploded over the past 15 years.

Please select this link to read the complete article from NBC News.