04/02/2024

How to Shift Conflict Mismanagement

Marlene Chism offers some solutions on helping leaders who mismanage conflict

With more than 20 years of working with leaders at various levels within various organizations, I had an epiphany several years ago: Almost every conflict that escalates, from EEOC complaints, unwanted turnover and lack of engagement all the way to a toxic work environment, can be traced back to this: A conversation that should have happened but did not. The result is a culture of avoidance.

Conflict avoidance stems from believing conflict is a problem. But conflict is not a problem. Mismanagement is the problem.

Here are three common reasons leaders mismanage conflict and how to make the shift.

Please select this link to read the complete article from SmartBrief.