04/11/2024

Delta Air Lines to Debut New Boarding Process

Spoiler: Don't expect major improvements

One of the most frustrating parts of the flying process is the congestion that comes when the plane boards, which can lead to delayed flights. That's why airlines are always on the lookout for ways they can improve their boarding processes.

Now Delta Air Lines has announced changes to the way it boards its planes—but passengers should not expect those changes to result in a significantly different boarding process than the airline has now. That’s because Delta is just effectively changing the names of the groups in the boarding process and not the order in which various groups board. The changes will take effect on May 1.

As you can see from Delta’s boarding flow chart, which compares the current and upcoming boarding orders, there will still be eight boarding groups; however, instead of those groups being called to board based on their ticket class, the groups will be assigned to numbered boarding zones, which will be called to board in order from Zone 1 to Zone 8. This means that instead of Delta calling the “Delta Premium Select” group to board, it will now call the “Zone 2” group to board. But other than that, the boarding order remains the same.

Please select this link to read the complete article from Fast Company.