OSAP Virtual Seminar: Difficult Conversations
Conquer difficult conversations w/Dorinda Byers, Business Dev. Consultant
Join Us Virtually on Zoom
Event Details
Strong leaders must be able to navigate difficult conversations with clarity, confidence and respect. Whether navigating performance issues, conflict,
or challenging clients, the ability to engage in crucial conversations is a core skill for success. This engaging workshop explores the tools and mindset
needed to lead productive and professional conversations—even when the stakes are high.
Objectives:
- Understand what makes a conversation “crucial”
- Learn tools to manage emotions and stay focused on desired outcomes
- Practice techniques to ensure respectful and productive dialogue
- Build confidence in addressing tough topics constructively
About the Presenter
Dorinda Byers is the Business Development Consultant at the Ohio Auditor of State. With more than 20 years of experience, Dorinda Byers possesses a proven track record of increasing organizational effectiveness, shaping cultures, strengthening teams, and positioning clients for sustainability and growth. Her background includes workforce, outreach, sales, and economic development in community colleges, manufacturing, and universities. She holds a Master's degree from Muskingum University and a Bachelor's from Ohio State.
Mission Statement of the Ohio Auditor of State
As Ohio's chief compliance officer, the Auditor of State makes government more efficient, effective and transparent by placing checks and balances on state and local governments for taxpayers.