Personal Customer Service in a Digital Age

It isn't experience, it isn't talent. Human nature dictates that people desire to connect with others! If you want to succeed, you must learn how to connect with people. And while it may seem like other people are just born with it, the fact is, anyone can learn to make every communication an opportunity for a powerful connection.

 The Harvard Business Review stated, "The number one criterion for advancement and promotion for professionals is the ability to communicate effectively." This means connecting. Connecting increases your influence in every situation. People who connect with others have better relationships, experience less conflict and get more things done than those who cannot. Learn how to identify with people and relate to others in a way that increases your influence with them.

What You Will Learn

• Learn how to effectively blend digital tools and self-service platforms with a personalized, memorable customer service experience
• Recognize opportunities to elevate both online and in-person interactions to meet the expectations of today's tech-savvy members
• Apply practical strategies to strengthen member or customer satisfaction, manage feedback, and foster loyalty in a digital-first environment

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