American Workers Are More Disillusioned with AI the More They Use It

Artificial intelligence (AI) has an optics problem. For years, surveys have shown that public perception of AI is largely negative. When the Pew Research Center polled thousands of U.S. adults in 2024, only 17 percent of them thought the technology would have a positive impact in the years to come. Most of them were especially concerned with job losses, with 64 percent of respondents saying they believed AI would eliminate jobs in the near future. 

A Gallup poll last week indicates that Americans have actually grown more skeptical of AI, even as they have become more familiar with the technology. While over half of Americans (52 percent) still think AI can do equal amounts of good and harm, there’s been a sharp increase in the number of people who have fallen out of love with AI.

In 2024 and 2025, Gallup found that 31 percent of people surveyed said they felt AI did more harm than good. This year, that figure jumped to 39 percent—and among young people between the ages of 18 and 29, it was even higher at 47 percent. Only 9 percent of people thought AI could do more good than harm, down from 12 percent last year. 

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