How to Lead Through Other People’s Worst Days

A woman sat across from my desk and told me she’d woken up that morning thinking she still had a marriage.

By the time she found my office, that was no longer true. Her husband had filed for divorce. She didn't know it was coming. She was still wearing the expression she'd probably had at breakfast. That look of someone who hasn't caught up to what's happened yet.

I've seen that expression thousands of times across the thousands of cases I've seen in my 30-year career. I know the exact moment someone understands their life has split into before and after.

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