HR Leaders Faced the Pandemic, Remote Work and Now AI, but Rarely Get Credit for It

When organizations face difficult moments, Human Resources (HR) is often the first department people blame. According to Lorie Boyd, the reality is far more complicated.

"HR is often the messenger," Boyd said. "But the decisions ultimately come from leadership."

Boyd, Plume's chief people officer (CPO), has spent more than 30 years in the field after beginning her career in finance. Over those years, she has worked across companies including PwC, Oracle, Salesforce, Zendesk and Turo.

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