OSAP Observations: Why Community Is Still an Association's Greatest Asset

In episode 25, host Jarrod A. Clabaugh, CAE, welcomes Russ Webb, CAE, executive director of the Bay Area Apartment Association (BAAA), for a conversation about the power of community, the evolving expectations of association members and the role of technology in strengthening engagement. Webb shares his unconventional path into association leadership and explains why creating meaningful connections and delivering trusted information are more important than ever in a post-pandemic, multi-generational membership environment.

The conversation explores practical applications of artificial intelligence, the importance of responsible AI policies and why, despite advances in technology, being present and building genuine human connections remain at the heart of successful associations.

Select this link to listen to the episode from the web. You can also download it from Apple, Spotify or wherever you go to gather your podcasts.

This episode is sponsored by the OSAP Foundation. OSAP Observations is produced by Association Briefings.