Report: Retailers Face Chatbot Reliability Challenges

Major retailers say it will not be long before sophisticated AI "assistants" plan your meals, organize your parties and do your shopping.

But companies, many that are already struggling with their more primitive AI chatbots, will have to balance making the newer, "agentic" bots relatable without them going rogue.

AI chatbots were in the news recently when Woolworths reined in its virtual shopping assistant, Olive, after the company's attempt to have the robot relate to customers on a human level backfired.

Please select this link to read the complete article from The Guardian - Australia.