Southwest’s Reserved Seating Change Is a Powerful Lesson in Leadership and Adaptability

I've flown on Southwest Airlines more than enough times to know the drill.

Set an alarm for check-in. Hope for an early boarding group. Mentally calculate how far back you'll be if you get stuck in group B or C.

As you board your flight, pretend you are not irritated at the person saving two extra seats in the front with a backpack.

Please select this link to read the complete article from Inc.