The Hidden Architecture of Culture

To understand the hidden architecture of an organization's culture, skip the mission statements and value posters. Listen instead to the everyday conversations; the language used and what people talk about or around which they tiptoe. These observations reveal what's not accessible to the naked eye: The hidden structures that subtly shape culture. 

How mindset and belief shape culture

In many organizations, there's a "soft-skill mindset." This mindset is the belief that communication is optional and conversations about performance are dreaded once-a-year events. The problems spill over into the catchall bucket: HR.

The soft-skills mindset drains talent, productivity and credibility. The strategic mindset flips the script: communication isn't optional; it's one of the most powerful and controllable performance levers leaders have today. Communication belongs to everyone and isn't the sole responsibility of Human Resources or Organizational Development.

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