Transformation Doesn’t Happen in the Boardroom

Every company has a transformation agenda, whether it is AI adoption, improved productivity, new operating models or workforce agility.

But for organizations with large frontline workforces, the real transformation test is what happens when a manager needs to fill an open shift at 7 a.m.

That manager needs to know who is available, who has the right skills, what they will cost, whether assigning them creates a compliance issue and how the decision affects the employee and the business. In many organizations, those answers aren't easily found. This is where transformation breaks down.

Please select this link to read the complete article from Fast Company.