Making a Listening Tour Work

"I'm just here to listen."

Those can be the most important five words a leader can say when they enter a new role—or safest and most passive. No question, one of the first steps a leader should take with a new association, new team or new board is to hear out what people have to say. A "listening tour" can surface the kind of issues that are lurking within an organization; being the new person leaves you well-positioned to hear them.

But listening involves more than just calling a meeting and listening to complaints. A lot of intentionality is necessary to make that listening tour matter.

Please select this link to read the complete article from Associations Now.