Membership Manager

For more than 100 years, the Ohio Society of CPAs (OSCPA) has been the trusted partner to Ohio’s CPAs and accounting professionals – the strategic advisors behind the state’s leading public, private and not-for-profit organizations of every size and sector. Their mission is to empower CPAs and related professionals to drive value as trusted business advisors by fostering professional excellence and integrity, building community and advocating for members and those they serve. OSCPA is seeking a Membership Manager.

Position Summary

The Membership Manager serves as a primary relationship lead for The Ohio Society of CPAs (OSCPA) members, acting as a trusted point of contact, advocate, and connector within the organization. This role blends relationship management, member engagement, and operational coordination to ensure a high-quality member experience across the full membership lifecycle from onboarding and engagement through retention.

This individual will have strong visibility within the profession, represent the association in member interactions, and work cross-functionally with internal teams and external marketing partners to support retention, engagement, and growth efforts.

Key Responsibilities

Member Relationships & Experience

• Serve as a primary, visible point of contact for OSCPA members, building trusted, long-term relationships and representing the association within the profession
• Support onboarding, ongoing engagement, and issue resolution in partnership with the Member Services team
• Focus is on individual membership - retention and heavily on acquisition. Opportunity to support organizational growth may be available depending on interest and experience levels.

Acquisition, Engagement & Retention Support

• Discover opportunities and drive efforts to expand membership reach, including and beyond CPAs. This is our #1 goal.
• Proactively engage members to understand needs, goals, and opportunities for deeper involvement
• Identify and support initiatives that drive participation, satisfaction, and retention
• Gather and share member feedback and insights to inform engagement strategies

Internal & External Coordination

• Monitor and track metrics on marketing efforts, being able to pivot if ROI is not being achieved
• Collaborate with internal teams to ensure coordinated, member-centric communications and outreach
• Support execution of lifecycle membership marketing and broader association marketing efforts, including learning, events, legislative initiatives, and general communications

Data & Reporting

• Own the individual membership budget, both revenue and expenses, for retention and acquisition efforts
• Maintain accurate member records and interaction notes in the CRM or AMS
• Monitor engagement trends and flag potential risks or opportunities

Qualifications & Experience

• 3-5 years of experience in membership, account management, or relationship-based roles (association or nonprofit experience preferred)
• Strong relationship-building skills with the ability to engage confidently with senior-level members and volunteers
• Experience working cross-functionally and coordinating with external partners or agencies
• Excellent communication skills, both written and verbal
• Highly organized, responsive, and comfortable managing multiple priorities
• Experience working with CRM or AMS platforms (experience with Aptify and/or FreshWorks a plus)
• Comfort representing an organization externally and building industry presence

About OSCPA

We’re a top state accounting association known for innovation, advocacy, and member-focused programming. Staff are encouraged to learn, grow, and contribute ideas that enhance member value.

Perks and benefits:

• Competitive compensation
• 401(k) with company match
• Health, life, and disability insurance
• Support for professional credentials and development
• Generous vacation and paid time off
• Flexible schedules and hybrid work options

OSCPA is committed to building an inclusive, multicultural environment where differences are valued. We know diverse teams are strong teams, and we encourage applicants from all backgrounds to apply. 

Located near the Easton Town Center in Columbus, Ohio, our office puts you close to shopping, dining, and entertainment while staying connected to the heart of the profession.

To apply for the position, please submit an updated resume to cfuduric@ohiocpa.com. Include the job title in the subject line. Qualified applicants will be contacted regarding subsequent steps in the hiring process.