Get Tips on How to Master Difficult Conversations

Strong leaders must be able to navigate difficult conversations with clarity, confidence and respect. Whether navigating performance issues, conflict or challenging clients, the ability to engage in crucial conversations is a core skill for success. This engaging workshop explores the tools and mindset needed to lead productive and professional conversations—even when the stakes are high.

Objectives:

• Understand what makes a conversation "crucial"
• Learn tools to manage emotions and stay focused on desired outcomes
• Practice techniques to ensure respectful and productive dialogue
• Build confidence in addressing tough topics constructively

About our speaker:
Dorinda Byers is the Business Development Consultant at the Ohio Auditor of State. With more than 20 years of experience, Byers possesses a proven track record of increasing organizational effectiveness, shaping cultures, strengthening teams and positioning clients for sustainability and growth. Her background includes workforce, outreach, sales and economic development in community colleges, manufacturing and universities. 

Click here to find out more and to register!