The Greatest Mistake in AI Transformation: Automating What Should Be Eliminated

Leaders love quick wins. When artificial intelligence (AI) lands in their organization, the instinct is immediate: Find repetitive tasks and automate them. Speed up invoice processing. Summarize customer emails. Route support tickets.

As a result, metrics improve. Time savings appear. Progress feels real.

But this is the biggest and most common mistake I see across industries: Companies are using artificial intelligence to accelerate workflows they should be eliminating. The result is faster versions of legacy processes rather than truly transformed operations. You get incremental gains and a false sense of momentum, while the deeper power of AI slips away.

Please select this link to read the complete article from Fast Company.