When Employees Push Back, Good Leaders Don't Shut Them Down

Twenty years ago, as the top digital and innovation executive for Citi’s credit card business, I led the team that spent months building what looked like a brilliant partnership. We’d found a startup with a disruptive payments platform—one that became the forerunner of what has become a new payment type used by millions of consumers today. The deal: strategic investment in exchange for access to the startup’s codebase as a sandbox for innovation pilots. No more waiting in the legacy systems queue. Just rapid prototyping with leading-edge developers.

We built the entire partnership in a silo of supporters, treating resistance as something to avoid until absolutely necessary. Then came final deal approval day. The senior executives heading risk management, compliance, legal, finance, regulatory affairs, and profit and loss (P&L) weighed in: “The regulators won’t like this.” “Have we gotten corporate approvals?” “What’s the ROI?” “We’ve never done this kind of deal.”

Deal torpedoed. Within a few years, that startup was acquired for close to $1 billion.

Please select this link to read the complete article from Fast Company.